We accept Visa, Mastercard, American Express, and Discover through our standard checkout. We also accept PayPal. Your payment is handled through a 100% encrypted SSL secure server regardless of which method of payment you choose.
Note that if we invoice you via PayPal for payment (for a special or reserve order), you must select a PayPal confirmed shipping address when you send payment.
We only accept returns for exchange within 14 days, and only in the case of a factory defect. We inspect all items prior to sale so this should be exceedingly rare. Do not remove the tag - any items without tags will not be accepted for return for any reason.
No refunds. No returns for sizing or other issues. This is Baby, the Stars Shine Bright's policy company-wide.
While this may seem restrictive, please understand that most of the items we sell are imported directly from Japan via express shipping and are all "limited editions". There is nothing we can do with a used garment that has been used and returned. Unlike a large American chain store, we cannot simply return items to a warehouse and get another one of the same item.
However, if we do make an error on your order, we want to fix it! Please email us immediately to notify us of the problem and we will work with you to make your order right.
Shipping and Costs
Regular web site orders are generally shipped within 1-2 business days. Most shipping is via USPS with insurance and delivery confirmation/tracking, either Priority Mail or Priority Mail Express. Please note that we do not guarantee delivery dates by either method.
We ship worldwide. Actual shipping charges will be reflected at checkout.
When shipping internationally, you are responsible for any and all Customs fees/taxes/duties in your country.
Note that we cannot mark down the cost of packages for overseas customers, as this is against USPS regulations.
As our web site cannot distinguish individual nations, shipping to Canada is often a bit cheaper and when it's warranted, we do manually adjust the rate downward prior to shipping your package. Keep in mind this is not always possible, depending on the size and weight of your order.
Note that we do not ship to Indonesia, Malaysia, Russia, Ukraine, Kazakhstan, Kyrgyzstan, Kampuchea (Cambodia), Latvia, Turkmenistan, Moldova, Armenia, Belarus, Lithuania, Benin, Serbia-Montenegro, Ghana or Nigeria at this time. We are sorry for the inconvenience.
Shipping rates may change at any time.
We do accept special orders for items listed as available on the Japanese web site! Please email us your special order request and we will send you a price quote.
Special orders cannot be canceled. Payment is accepted either via PayPal or in person. Your payment will be immediately refunded in the event that the item in question ends up being sold out.
We cannot guarantee delivery dates under any circumstances. We will provide you with a "best guess" estimate of delivery time frame, but we have no real control over when products actually arrive.
In-stock items: You may cancel an order up to the point when you receive a shipping confirmation. More than one cancellation in a short time may mean we can no longer take orders from you.
Pre-order/reserve/special order items: Orders for these items cannot be canceled. In many cases these are not items we would regularly stock - we are getting them just for you. Thus, no cancellations for these items are accepted.
Web Site Privacy
We do necessarily have to share your information with our two current billing partners, Shopify Payments and PayPal. You can read their privacy policies at their respective web sites.